Select Language Enter Bank account number followed by # Select 3 then Enter Debit card followed by # Select 2 then Enter Debit Card ATM PIN. To disable Face ID, log on to the HSBC HK Mobile Banking app, go to 'Profile' and select 'Security'. How do I know if my integrated account has been successfully opened? We're here to help. What do I need to do if I've changed the SIM card or mobile number on my Mobile Security Key-activated device? Please note that tax payments won't be saved to your 'Previously paid merchants' list even if the payment was successful. Go to 'Home' and choose the credit card you want to pay in 'Accounts'. It should not be used to send us urgent banking instructions or to report urgent matters (e.g. It won't be sent back to HSBC or shared with any third parties. The new contact number provided in your registration will not be updated to the bank record. Follow the instructions and click “Submit” If you want to see the transaction details, you can refer to the email. Please scroll down and select Stocks Order Status. Yes, you can select the amount and pay it by following these steps: What types of transactions can I view in 'Manage Future Payments'? Your Security Device will be deactivated once your Mobile Security Key has been activated. Rejected by bank: missing applicant's name, Rejected by bank: invalid HKID number format, Rejected by bank: invalid account number format, Rejected by bank: account not under this HKID, Rejected by bank: account not sole-name account, Rejected by bank: invalid or missing bank code, Rejected by bank: no HKID document in bank record, Rejected by bank: invalid registration date, Not processed further: duplicate registration, Registration unsuccessful: duplicate registration, Your registration has been rejected by the bank or government. Call us so we can suspend your online banking immediately and prevent anyone else from accessing your accounts. Yes, you need to use your Mobile Security Key to log on to mobile banking on a device that has an activated Mobile Security Key. Please call us on (852) 2233 3000 if you want to dispute the transaction, or if you suspect that your credit card has been lost, stolen or misused. You may receive confirmations on your transactions or ask us your questions in Messages. Why do I see the message “Unfortunately, you can’t open an account right now” during the application? Why is HSBC offering me a Mobile Security Key? Why? It may be that you currently don’t meet the minimum total relationship balance requirement of HKD1 million. Our banking services are always within your reach through Online Banking, HSBC Mobile Banking app and Phone Banking. Unexecuted: order cannot be executed upon the order expiry date. If you see any other statuses, please call the government hotline on 182020 instead. Do I need to restart the registration? Some pending transactions do not have a merchant name. If you'd like to switch your Mobile Security Key onto another device, please log on to the HSBC HK Mobile Banking app on that device, then go to 'Settings' 'Profile', then select 'Security'and select 'Mobile Security Key'. Just like a Security Device, it provides an extra layer of protection for your accounts and transactions. Get set up in 3 easy steps: Call 800 VOICE (86423). What's Touch ID and how do I enable it in the HSBC HK Mobile Banking app? Of course, you can still print eStatements and eAdvice for your own records or save them on your computer if you'd like. This protects your personal and financial information. If you closed the window before you received your account number, you'll need to start a new application. Choose 'Pay last statement balance' or 'Pay current minimum payment amount'. We can send you a Security Device or remove your Mobile Security Key from the jailbroken / rooted device for you. What happens if I change my Fingerprint ID settings? Why can't we log on to both our HSBC accounts? Can I do so through this application? Yes, your Mobile Security Key password is always available, and you can switch between using Face ID and your Mobile Security Key password. However, please note that it will be 2 working days (Monday to Friday, except Saturday, Sunday and Public Holiday) before you can withdraw money from your new account. However, you can upgrade your integrated account via online banking or in branch.To upgrade your integrated account via online banking on your browser, please log on and go to My banking > Integrated accounts > Account opening/upgrade. You’ll need your phone banking number and PIN on hand to get started. What's Face ID and how do I enable it in the HSBC HK Mobile Banking app? Will I be informed when a pending transaction is settled? Simply follow these steps, which will also be shown on the online banking log on page. It won't appear as a charge on your credit card statement. I’ve updated my contact details through online banking, but the application is still displaying the outdated details. You can send up to £25,000 when making online payments and up to £10,000 via the mobile app. As long as you don't currently have any accounts or credit cards with us and you meet the other requirements, you can use the HSBC Mobile Banking app to open your account. You can update your contact details in online banking. We use cookies to give you the best possible experience on our website. You will receive your ATM card soon. If you need immediate access, consider downloading the HSBC Mobile Banking App and activating a HSBC Digital Security Device for your iPhone or Android smartphone, if you have one. We recommend that you submit only once via HSBC or any other banks that offer online registration. You can make transfers to a third-party HSBC or other local bank account the same way you make other transfers. If you delete the push notification we sent, that notification can't be sent again. To pay bills via FPS, find 'FPS' in the menu and select 'Make a transfer', or choose 'Pay with FPS' from the log on screen to scan the QR code. Why is that? Yes, you can change your Mobile Security Key password any time in the HSBC HK Mobile Banking app. Once you've activated Mobile Security Key on a device, your Mobile Security Key will be linked to your personal accounts. HSBC Internet Banking provides a high level of security whether you log on using a desktop computer or a mobile device. If it's available, you'll be able to access and manage the HSBC accounts you've got in that country/region. You can enable transaction authorisation after you've enabled Fingerprint ID in mobile banking or do it later 'Settings' by going to 'Profile' and selecting 'Security'. As soon as you're done with Personal Internet Banking registration, you'll be able to access your account using the app or online banking. Simply log on, go to 'Profile', select 'Security''Settings', select 'Mobile Security Key' and then 'Change password', then go to 'Mobile Security Key' and choose ‘Change password’. My siblings and I look very much alike. When I complete a transfer to a new payee, I get the error message "Your instruction of adding the payee as your registered transfer accounts cannot be processed." However, as always it is your responsibility to take all reasonable precautions to prevent the fraudulent use of your security information. You can see pending transactions on all personal credit card accounts. Next, you'll be able to see an overview of all your local and globally linked accounts in the HSBC HK Mobile Banking app. Fingerprint ID is a easy alternative to entering your Mobile Security Key password if you're on an Android™ device. You'll receive notifications for eStatements and eAdvice, incoming FPS funds and credit card payments. Next, choose 'Activate on another device' and follow the instructions shown. First, select 'Bill Payment' in the menu. How will I know if my account opening was successful? Our website doesn't support your browser so please upgrade. The amount shown is the maximum daily limit for that specific merchant category you can pay. If your status is shown as 'Processing', it's being reviewed and you can check for an update later. From the Services menu, select "Balance Transfer" 5. Yes. Upon verification of your eligibility, payment will be made to your specified bank account on or after 08 July 2020. Existing Direct Debit (e.g. However, you can delete them and set up new instructions. Or you may have entered the wrong account number or FPS proxy ID (i.e. Is the HSBC HK Mobile Banking app a secure way to open an account? Mobile, phone, online and in branch options let you bank the way that suits you best. You'll get a separate mail with your ATM pin to activate your card. Type in your Mobile Security Key password and select 'Generate code'. Unfortunately, only selected branches are available right now. Once you've got it, you can log on to the HSBC HK Mobile Banking app, go to 'Settings' and choose 'Mobile Security Key' to activate it. Please note that changes to personal details usually take effect on the same day if the changes are made within the service window (Mon-Fri 09:00-19:55, Sat 09:00-17:25) and on the following business day if made outside of the service window. mobile number, email address or FPS Identifier). If you're registered for online banking with us in another country/region, you can log on to your HSBC Mobile Banking app and check if mobile banking is available for that country/region using the country/region selector. Our HSBC HK Mobile Banking app follows accessibility standards so visually impaired customers can also activate and use the Mobile Security Key. Why is half of my phone number on bank record masked? Step 3 - Click on "Online transfer and payment limits" under "Account services". We recommend checking your emails or online banking regularly to review your latest eStatements and eAdvice, so you'll know if you need to do anything about them. Registrations submitted before the cutoff time will be updated in the system within 2 days, while registrations submitted after the cutoff time will be updated in the system within 3 days. Your signature is required before you can order a chequebook. To send a Message, you need to be logged on with your Mobile Security Key or Security Device. I see the message “You can start using your HSBC One account / HSBC Premier account in 4 business days”, after submitting my application. Select Language Enter Credit Card number followed by # Select 3 then Enter Credit card followed by # … How is this different from opening an account at a HSBC branch? But if you're the supplementary cardholder, you'll only be able to see your own pending transactions. The time it takes varies from merchant to merchant. Go to 'Profile' and choose 'Security'. Welcome to HSBC UK banking products including current accounts, loans, mortgages, credit cards. Press and hold the green button to turn on your Security Device and then create a 4- to 8-digit PIN for it. The application will display your updated information after the change(s) has taken effect. You can apply for an HSBC Premier or HSBC One account. Please do not open another integrated account by other means during this waiting period, as the opened account cannot be canceled. You should also enable wiping access remotely. You can disable Face ID in “Security” under "Profile" menu 'Settings' after logging on to the HSBC HK Mobile Banking app. What does it mean? If you are US resident, we will ask you to provide further documentation and our staff will contact you for next step. Don't install apps or keyboards from sources you can't trust on your device. Yes, you can change the language for your push notifications in online banking. All rights reserved, Find out how to update the telephone numbers we have for you in our files, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information. Enter the security code in the field on the online banking log on page. Log into Internet Banking. You won't be able to use our app on a jailbroken / rooted device as it's less secure against fraudulent transactions. Please note that you can't use the service to open an investment account or apply for a credit card or cheque book, but you can do these things at our branches, or using online banking, or at an ATM. They're not reflected as pending transactions immediately because the authorisation process for contactless transactions is slightly different from other credit card transactions. You can unblock your card in mobile banking. Log on, go to 'Pay and transfer' and choose 'Transfer'. That's because we'll send an activation code to that number once you've successfully registered it in our records. You can view your order status by accessing the investment tab at the bottom of the account summary screen after log on. Does the stock price chart support trend lines or technical indicators on the HSBC HK Mobile Banking app? What does the amount under the "Payment amount" field mean? The market price is not applicable for CPI and DPS. You can only log on to the HSBC HK Mobile Banking app using Touch ID on your Mobile Security Key-activated device. Your PIN, which you’ll use to activate your ATM card, will arrive separately. You can also enjoy more security as the Mobile Security Key can only be used on your chosen device. paper form), the status of all registrations would show on your registration summary. Pending Dealing: pending order execution. It will not be stored in the the HSBC HK Mobile Banking app or in HSBC records. After you place an order, the order status will be ‘Pending Dealing’ (during business hours) or ‘Pending Capture’ (after business hours). Your changes will then be reflected in the HSBC HK Mobile Banking app. There is no need to go to the branch and submit your ID or any other documents. Touch ID is a easy alternative to entering your Mobile Security Key password if you're on an iOS device. Yes, if you meet ALL the following criteria: I used to have accounts or cards with HSBC but I have closed them all. No, your Mobile Security Key is tied to your personal device. If you've changed your mobile number, please update your contact details in online banking. All transactions which usually require authorisation can be authorised easily and conveniently with Fingerprint ID. Come to your nearest branch and we'll be happy to help you. Register now Register now for online banking . Your ATM card and PIN will be mailed to your residential address as well. In the vast majority of cases, your newly opened account will be automatically linked to your HSBC HK Mobile Banking app and online banking account. You can only log on to the HSBC HK Mobile Banking app using Fingerprint ID on your Mobile Security Key-activated device. What happens when my credit card has been temporarily blocked? Yes, your Mobile Security Key password is always available, and you can switch between using Fingerprint ID and your Mobile Security Key password. We strive at all times to ensure that your personal data is protected against unauthorised or accidental access, processing or erasure. What's Fingerprint ID and how do I enable it in the HSBC HK Mobile Banking app? However, you can view your account details via the HSBC HK Mobile Banking app or online banking as soon as you register for Personal Internet Banking. Your facial map won't be stored in the HSBC HK Mobile Banking app or kept in HSBC records. What should I do if my push notification-enabled device is lost or stolen? It's free and simple to use. Select the card you want to unblock and choose 'Manage cards'. As a gentle reminder, we'll send you a push notification, email or text message when your latest eStatement is ready. We recommend enabling Touch ID only if yours are the only fingerprints stored on your device. How long will it take for a pending transaction to be reflected in my transaction history? Then set your 6-digit PIN and your Mobile … The holding of FlexInvest will be located under the Unit Trust section of the investment tab. You can always add or remove fingerprints in 'Settings' on your device. In addition, an SMS welcome message will be sent to your mobile number, followed by a welcome email within 3 working days. It's an easy alternative to entering your Mobile Security Key password. How can I change the selected account on my approved registration? Click on the Investment tab and select Stock Order Status. We'll recognise you immediately if you call from the number you've registered with us. That's because such apps interfere with our security measures which are designed to protect your banking information. How do I make a transfer to a third-party account with any local bank and add it as 'My payee'? To access your accounts, you'll need your phone banking PIN and your personal banking number. Don't use a jailbroken / rooted device to log on to your banking as it may have security loopholes. As of March 2019, Stock Alerts are sent only by text messages. Please log on to the app and select the ‘Investment’ tab to access the application. You can block your card for up to 60 days but you can unblock it any time within those 60 days. To disable Touch ID, log on to the HSBC HK Mobile Banking app, go to 'Profile' and select 'Security'. For other accounts and services, please use online banking instead. The quotes you see before you log on are at least 15 minutes behind, while the ones you see after you've logged on are in real time unless otherwise stated. Select your name at the top of your online banking homepage. Some key features you may enjoy include: We're working hard to keep improving the HSBC HK Mobile Banking app so you can look forward to better banking. How do I register for the Cash Payout Scheme online? You can access the Risk Profiling Questionnaire via the top right Profile Icon. You can check transactions as far back as the previous statement for current, savings, gold and credit card accounts. Alternatively, you can visit one of our branches with an address proof document issued within the past 3 months to open an investment account. Your fingerprints won't be stored in the HSBC HK Mobile Banking app or kept in HSBC records. Logging on to your HSBC HK Mobile Banking app, scroll down in 'Home' and choose 'Cash Payout Scheme'. These can only be seen when you log on to online banking or the HSBC HK Mobile Banking app. Why are the stock price quotes different before and after I log on? As soon as you open your account and register for Personal Internet Banking, you can start depositing money. Click on "View Credit Card details" 4. Unfortunately, the HSBC HK Mobile Banking app doesn’t yet support account upgrading. Can I receive notifications on another mobile device? Complete the payment the way you would with a transfer. If you've registered for the Cash Payout Scheme with us, you can check your registration status by: Why are there multiple registration statuses on my page? Simply log on, then go to 'Change Personal Information and Address'. If you want to save the account in your 'My payees' list, simply go to the 'Account number' field and tick the 'Add to My payees' box before you proceed with the transfer. You can go to 'Profile', select 'Security' and use your Mobile Security Key to enable or disable Face ID any time. The 'From' and 'To' accounts will be pre-filled based on your selections. Please update your mobile number, email address and/or residential address before continuing” during the application? These are specific to you and your use of the app. What are its benefits? If you need to amend or cancel your registration, please call the government hotline 182020. Please keep your email address and mobile number up to date in our records so you'll receive them. No, your Mobile Security Key is linked to your personal accounts once activated so only you can access your accounts on your Mobile Security Key-activated device. Link. Generate Phone Banking Password. Instructions received via Messages will not be processed. Select ‘Register now’ from the registration summary page. You'll need to wait until you receive your ATM PIN, and use that to register for Personal Internet Banking. After that, you'll need to wait 120 minutes to try again. Yes, joint accounts are shown in the investment tab. The total market values is calculated by the sum of all holding balances in HKD. day low, day high, closing price, price change for each day. 2. You can return the device at any of our branches. Enter the “Bill payee account number” to proceed to payment. What is the exchange rate used to display holding value on Accounts summary screen and holding value within the investment tab? How can I disable Fingerprint Touch ID in the HSBC HK Mobile Banking app? First, please make sure you have entered the correct mobile phone number. What is the maximum date range I can select to check past order status on the HSBC HK Mobile Banking app? the menu and choose 'Transfer'. You can log on and authorise transactions in the HSBC HK Mobile Banking app with just your fingerprint. Fully Executed: all order quantity is executed upon the order expiry date. To disable Fingerprint ID, log on to the HSBC HK Mobile Banking app, go to 'Profile' and select 'Security'. Please note that Messages is only for sending us enquiries and feedback. But if you just need to make a small-value payment of HKD10,000 or less, you can adjust the daily limit for it by going to 'Profile', selecting 'Pay and transfer' then 'Small-value payment limit'in 'Settings' in the HSBC HK Mobile Banking app. If you reside outside Hong Kong, please do not subscribe to this service. HSBC Amanah: 1 300 80 2626 or +603 8321 5200 Alternatively you can update your mobile number via online banking with a security device. For HSBC Deposit customers, when you enrol for the Telebanking Service, the following would be provided to you at the branch: 6-digit Telebanking Personal Identification Number (TPIN) 10-digit Personal Banking Number (PBN) For HSBC Credit Card customers, all you need is: 6-digit TPIN; 16-digit Credit Card number The maximum date range you can view is 30 calendar days. Banking with HSBC is easy at home, in the office or on the go. Please update your contact details through online banking on your browser by logging on and selecting My banking > Personal details > Phone numbers/email address or Address details. How do I change my contact number when registering? Start right away and find out more about our mobile apps or latest mobile security features, Submit documents for Cash Instalment Plan, Explore Financial Planning & Wealth Management, Instant RewardCash redemption at merchants, And your nearest Express Banking location, Careers, media, investor and corporate information, enhanced tools to help you manage your money and make transfers quickly, greater peace of mind through its security features, your HSBC accounts, including your overseas HSBC accounts via Global Transfers (for HSBC Premier and HSBC One customers only). Proceed with your Mobile Security Key-activated device about the Cash Payout Scheme the risks and consequences,... 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