WARNING-This hotel has bed bugs! I called Starwood corporate and they were just as useless. I now see that this has happened to other customers. DO NOT STAY HERE! I finally get a call at 4:30 pm-rude "manager". Nestled right next to Grand Central Station, we offer travelers unparalleled access to the terminals, shops and restaurants of this New York City icon. WARNING-This hotel has bed bugs! Dear Jack S,Thank you for being our guest at The Westin New York Grand Central. Stayed at the hotel 12/25-12/27 and found no traces of bed bugs. So I don't know what it was like before but you can Priceline this shit for pennies on the dollar. The first time we had a corner suite which was amazing! I woke up with bed bug bites on my hand and legs. 1 East Pershing Road Kansas City, MO - 64108. The Westin Crown Center, Kansas City. The Westin Annapolis Bed Bug Reports. Now $175 (Was $̶3̶4̶9̶) on Tripadvisor: The Westin New York Grand Central, New York City. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Great place to stay. Choose from a huge selection of Nerf Step Bars, Running Boards, Grille Guards, Jeep accessories, Tool Boxes, and more at great prices. Our location was great as it was a short walk to Grand Central station, Times Square and much more. The lobby feels like a holiday inn, the restaurant has poor service (understaffed, dirty utensils, limited menu options), the room feels like average courtyard hotel, and the bathroom is old. They told me that the hotel didn't find bed bugs (as I had already explained to them) and offered no apology or compensation. We travel and stay in many Westin properties in the US and overseas. Westin 72-96124 Wade Platinum Smoke Series Bug Shield for F350/F450 Super Duty. In fact, I am shocked at all the complaints on these sites on the bed bugs at the Westin New York. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We always want our guests to leave feeling refreshed and energized, and regret this was not the case for your visit. See 5,082 traveler reviews, 1,409 candid photos, and great deals for The Westin New York Grand Central, ranked #288 of 507 hotels in New York City and rated 4 of 5 at Tripadvisor. (A friend of mine and her 3 kids were attacked at a very upscale Disney World hotel - which took care of it immediately.). COVID update: The Westin New York at Times Square has updated their hours and services. The Resteraunt next door was very good the waitress was friendly. Hello yay4naps,Thank you for taking the time to review our property. I now see that this has happened to other customers. I finally get a call at 4:30 pm-rude "manager". Then I got a rash on my legs. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. The noise level is very low. Overall, a decent property, with friendly people at the front desk, but less friendly at the baggage check. No apology was made. I get the clothes at 6pm. The Bed Bug Registry is a website where people can report their sightings and experiences. See 5,081 traveler reviews, 1,409 candid photos, and great deals for The Westin New York Grand Central, ranked #288 of 505 hotels in New York City and rated 4 of 5 at Tripadvisor. We are glad you loved our devoted associates and inspired accommodations with thoughtful amenities. more. The Westin Crown Center, Kansas City is clear. They are currently upgrading the front facade so a lot of scaffolding - one of our rooms was situated at the front and we did experience loud banging noises on a couple of nights when it was quite gusty outside which caused the steel pulley ropes to bang against the wall/window - nothing that the hotel could sort really. The Westin Convention Center Pittsburgh 1000 Penn Ave, Pittsburgh, PA. Westin Savannah Harbor Resort 1 Resort Dr, Savannah, GA. Westin Peachtree Plaza 210 Peachtree Cir Ne, Atlanta, GA. I reported this to the front desk and manager and showed my son and my massive bites, a video of the bugs in the bed and had a staff member come see them. Free shipping Carefully inspect the hole where the headboard was lifted out of. Ask Hhb4162 about The Westin New York Grand Central, Ask emma t about The Westin New York Grand Central, Ask Biggie_d_69 about The Westin New York Grand Central, Little noisy and smaller than Times Square location, Ask yay4naps about The Westin New York Grand Central, Ask Alandmw63 about The Westin New York Grand Central, Ask Jack S about The Westin New York Grand Central, Hotels near The Westin New York Grand Central, 3-star Hotels in Times Square / Theater District, Times Square / Theater District Luxury Hotels, Romantic Boutique Hotels in New York City, Hotels near Grand Central – 42nd St Station, Hotels near 42nd St – Bryant Park Station, Hotels near Vernon Boulevard – Jackson Ave Station, Hotels near 34th St – Herald Square Station, Hotels near (EWR) Newark Liberty Intl Airport, Hotels near (JFK) John F. Kennedy Intl Airport, Hotels near State University of New York College of Optometry, Hotels near DeVry College of New York - Midtown Manhattan, Hotels near American Academy of Dramatic Arts, We compared the lowest prices from 14 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 13 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 9 websites. Will never stay here again. I am sorry to hear of the issues you encountered due to the noise. Thanks again, and we look forward to your next visit.Colleen SentersGeneral Manager. Recommended tips after hotel check-in: 1. We have noted your feedback regarding our restaurant and overall appearance, and will share it with our entire team so we can improve going forward. TeamMarriott, Manager at The Westin New York Grand Central, responded to this review, The Westin New York Grand Central Features. David L, Front Office Manager at The Westin New York Grand Central, responded to this review. The bed was on of the most comfortable I have slept in a hotel! The room was large and very comfortable. The rooms are a good size with sofa and chair and a huge king size bed!There are plenty of local places to get breakfast and some good eating places without having to walk too far, Dear Climber48299281683, Thank you for being our guest at The Westin New York Grand Central. Please know this matter will be investigated and that a follow-up will be communicated to you directly. COVID update: The Westin New York Grand Central has updated their hours and services. There is some street noise but there's not much that the hotel can do about that. Bed bug Free! Only let down was there were 2 double beds and we have teenage children (boy & girl) (16 & 17) who are step siblings so I had to sleep next to my daughter and my wife with her son as they refused to share a bed which was understandable. There was also a rash on his face and his upper arm. Pros: close to public transit, easy jump to the airport (LGA, JFK)Cons: construction going on next door at night, windows not very sound-proofI was surprised to be woken up by a jackhammer at 3am, especially since I'm on the 38th floor. Lift up each headboard an lay it on the bed. Bed Bug Planet SM Reports The Westin Convention Center Pittsburg (412) 281-3700 1000 Penn Ave Pittsburgh PA 15222. Both rooms were clean and roomy. On behalf of our entire team, we deeply apologize for not living up to proper standards during your recent visit. On reporting the issue, they have promised to get back on "further actions" to be taken and that they will quarantine the room. In a follow up email upper management denied my allegation after 'inspectors' saw no evidence of bugs 28 hours later. The Westin New York Grand Central is a stunning hotel in the heart of the city, located near Bryant Park, the Empire State Building and Museum of Modern Art. Some nearby attractions include Chrysler Building, Museum of Tolerance & United Nations Headquarters. The Westin New York Grand Central . The Helmsley -- which is what the hotel was called before Starwood hotels bought it in 2011 -- was a classic property that had transitioned fairly well into the 21st century, with up-to-date technology and solid amenities. Review tags are currently only available for English language reviews. The worst management, no loyalty to guests who have been loyal. We would like to regain your trust and hope you will give us another chance in the future. Hello Cosmopolitan41327,Thank you for taking the time to write your feedback regarding your recent stay at our property. 3. We stayed at the Westin (Grand Central) for 2 nights - 8/21 & 8/22. I'm sorry you're not satisfied with the outcome. We do apologize that your experience was less than flawless. Great location close to the ball park and convention center. Stayed at the Westin Times Square in July 2010 before New York's bed bug infestation made headlines nationwide. The next morning, he had a rash on his hand and his finger was even more swollen. The next day, by 1 pm., I have not heard anything. Usual toiletries in bathroom - shampoo/conditioner/soap and body lotion (nice smell). This response is the subjective opinion of the management representative and not of TripAdvisor LLC. People can use this free resource to avoid bringing home an unwanted souvenir. We are glad you liked our intuitive service and inspired accommodations and that you could benefit from our dynamic location. Please feel free to email me at westinnewyorkgrandcentral@starwoodhotels.com.Thank again for your feedback and I look forward to hearing from you. The hotel was well placed for us within the city. We requested items delivered to room they came swiftly with friendly service. Location is ok, about a 20 minute walk to Times Square and right next to the Chrysler building. They're also a little bigger. We take the upkeep of our guestrooms and hotel seriously, so we sincerely apologize for the issues you experienced with our elevators and your shower during your visit. Review of The Westin New York Grand Central Reviewed June 7, 2018 WARNING-This hotel has bed bugs! Check in was very quick and efficient. The next day, his finger was swelling. No destination fees. Dear Biggie_d_69,Thank you for being our guest. Bed Bug Planet SM Reports Westin Buckhead Atlanta. Very clean place with plenty of seating upstairs. This gym has it all treadmills and weights, among other things. 545 reviews of The Westin New York at Times Square "I've stayed at the Westin Times Square twice now and both times have had great experiences. We remain available to you if there's anything else we can assist with or if you have any further concerns. Will never stay here again.More. A hold of 50 dollars per room was placed on credit card in case of incidentals. It was our pleasure serving you, and we look forward to having you as our guest again.Be Well,Colleen SentersGeneral Manager. I reported this to the front desk and manager and showed my son and my massive bites, a video of the bugs in the bed and had a staff member come see them. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dear Getaway59561172169,Thank you for being our guest and for bringing these matters to our attention. The Westin New York at Times Square showcases 24-hour in-room dining for your convenience during your time in New York City. The next day, his finger was swelling. The rooms are great size . This Lodging Facility has not yet been contacted by Bed Bug Planet SM sales personnel. Pick up the mattresses in the rooms and look under it. Give the reports on this site, I thought it wise to inspect my room in detail. Check under the box spring. The Westin Family of Brands includes Westin, Superwinch, Brute, and Few brands and are sold and distributed globally by leading automotive parts suppliers. New York, New York 10017 USA. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. View Rooms & Suites We look forward to sharing your compliments with Eve, for a job well done. We had no issues with the lifts - all working fine and no waiting time. We had a fabulous stay and would highly recommend, Dear MaccaEngland,Thank you for the detailed review of The Westin New York Grand Central and for recommending us to future guests. Please rest assured knowing your feedback has been shared with our associates to guarantee we continue to offer revitalizing accommodations and intuitive service to all our guests. Dear 255dannyh,Thank you for staying with us during your time in Manhattan. We do not have any bed bug reports for The Westin Park Central, Dallas, Dallas, TX below. Again, thank you for choosing us, and we wish you the best on your future travels. We have everything you need to make each moment of your Clearwater escape memorable. Prices are the average nightly price provided by our partners and may not include all taxes and fees. more. Then when I finally talk to 2 other managers, I am offered cookies, strawberries and $ 100 credit. I would be interested to look further into detail in your stay. It is rewarding to know you had an outstanding stay and that our team left a great impression. We visisted in November 2016 and had great timethe hotel is very grand and you hope so - it isnt cheap!the rooms are plain and not grand at all but really big considering the city location.not super close but close enough to shops, broadway and major tourist attractions. Eve the concierge was excellent with Big bus deals and answered any questions we had. I have stayed at this hotel before, 3 times this year alone. Thank you for sharing your observations so we may analyze and correct what we did wrong to improve going forward. I can't go anywhere, its winter and they have my son's coats. I've stayed at the Westin in Times Square, and surprisingly, their rooms are more quiet. Order your food at the left end of the counter (underneath breakfast menu sign) then move to the right towards till to pay and order hot drinks. I booked this hotel as a package deal with Virgin Holidays for myself, sister and younger brother. Been home for a couple days, and still no traces of itching or bed bugs. 212 East 42nd Street. Even more shocking, was the treatment the customers got when they complained about bed bugs to Westin management. It must be such a bad infestation that In ONE NIGHT they could make their way into our luggage. We look forward to welcoming you again soon.Be Well,Colleen SentersGeneral Manager, This is the version of our website addressed to speakers of English in the United States. The Westin New York Grand Central, New York City Picture: Bug bites from my stay - Check out Tripadvisor members' 92,282 candid photos and videos of The Westin New York Grand Central We do not have any bed bug reports for The Westin Crown Center, Kansas City, Kansas City, MO below. We would visit both again. We came home with bed bugs. Dear Hhb4162,I am sorry to hear of the issues that you encountered during your stay with us and your concerns are certainly understandable given the experience you described. This Westin doesn’t have the same quality as the typical Westin brand would offer. The bed bugs are brought in by the guests - and so can be in any room at any time. I reported this to the front desk and manager and showed my son and my massive bites, a video of the bugs in the bed and had a staff member come see them. I am a Platinum Elite Member, the 2nd highest tier. Otherwise, you're not missing out on much. $75.41. Good breakfast available next door (turn left out of main entrance on 42nd street) Sandwicherie - breakfast muffins with egg/bacon/cheese (or sausage) or omelette with 3 choices of fillings were delicious. Westin Automotive Products offers the ultimate in protection and the latest styles in automotive accessories. We called before we went to see if they took it seriously, and we could not get in touch with manager, however, as I mentioned, our room was bed bug clean! 300 reviews of The Westin New York Grand Central "Well well! We are pleased to know you enjoyed your stay with us and appreciate you mentioning our dynamic location and rejuvenating guestrooms. They did not even comp me a cup of coffee let alone dry cleaning bills from all our clothing and luggage nor doctor visits. I contacted the front desk and expressed my concern. Then when I finally talk to 2 other managers, I am offered cookies, strawberries and $ 100 credit. They work tirelessly to provide the best service, down to the smallest detail. The Westin Philadelphia 99 S 17th St, Philadelphia, PA. Westin Seattle 1900 5th Ave, Seattle, WA. They did not even comp me a cup of coffee let alone dry cleaning bills from all our clothing and luggage nor doctor visits. Hotel staff were professional, courteous and very helpful (to 2 English visitors, never been to New York before). The next morning, he had a rash on his hand and his finger was even more swollen. I called Starwood corporate and they were just as useless. Book The Westin New York at Times Square, New York City on Tripadvisor: See 3,825 traveller reviews, 2,030 candid photos, and great deals for The Westin New York at Times Square, ranked #280 of 507 hotels in New York City and rated 4 of 5 at Tripadvisor. Driving Directions There was also a rash on his face and his upper arm. Dear Mary W,Thank you for your terrific review of The Westin New York Grand Central. Stayed for 3 nights in May, our room was on the 7th floor and was very clean. DO NOT STAY HERE!More. Open for breakfast, lunch … They told me that the hotel didn't find bed bugs (as I had already explained to them) and offered no apology or compensation. The Westin Grand Central has come a long way since its rebranding. The reaction was pretty severe with my hand being swollen from bite. The wellbeing of your son and yourself is our top priority. The hotel is conveniently located and although is always booked, is usually pretty … I am a Platinum Elite Member, the 2nd highest tier. This Westin offers the Heavenly Bed experience that guests know and love, with a score just shy of its Grand Central sibling. Then I got a rash on my legs. The room was clean and well presented. (Click on the Red Icon to view detailed bed bug reports.) The Westin New York Grand Central Features. Icon Color & Report Disclaimer. They moved me, to a lower tier floor, asked me to leave any clothes that we had concerns about and they would be laundered. Checked the sheets, mattresses, and all was clear! Check around the edges of the box springs. 2. No excuse about no have a place to work out. I stayed at this hotel, The Westin, in Charlotte, North Carolina on the night of October 18, 2014. the concierge was very helpful explaining the metro ticket system.The room had plenty of seating area so that we could sit with our friends to plan the day.The lifts were slow particularly at the busy times and there was no lounge only a bar which wasn't always convenient, Dear Maps44884032973,Thank you for choosing The Westin New York Grand Central. I can't go anywhere, its winter and they have my son's coats. A bit disappointing, hopefully they will improve and then we would stay here again. Ask Cosmopolitan41327 about The Westin New York Grand Central, Ask 255dannyh about The Westin New York Grand Central, Ask Climber48299281683 about The Westin New York Grand Central, Ask Getaway59561172169 about The Westin New York Grand Central, Ask MaccaEngland about The Westin New York Grand Central, Ask Maps44884032973 about The Westin New York Grand Central, Hotels near The Westin New York Grand Central, The Leading Hotels Of The World in New York City, Hotels near Grand Central – 42nd St Station, Hotels near 42nd St – Bryant Park Station, Hotels near Vernon Boulevard – Jackson Ave Station, Hotels near 34th St – Herald Square Station, Hotels near (EWR) Newark Liberty Intl Airport, Hotels near (JFK) John F. Kennedy Intl Airport, Hotels near State University of New York College of Optometry, Hotels near DeVry College of New York - Midtown Manhattan, Hotels near American Academy of Dramatic Arts, We compared the lowest prices from 5 websites, We compared the lowest prices from 8 websites, We compared the lowest prices from 9 websites, La Quinta Inn & Suites by Wyndham New York City Central Park, We compared the lowest prices from 7 websites. I get the clothes at 6pm. The next day, by 1 pm., I have not heard anything. So stuck in room all day with a 9 year old, swollen all over. So stuck in room all day with a 9 year old, swollen all over. BedBug Central serves as the nation’s most authoritative information resource and website available to the public for information involving bed bugs and bed bug related issues concerning health, prevention, and treatment methods. I will certainly ensure that your feedback is communicated our Management team so that they may address it. I checked in with my son. We appreciate your business and look forward to welcoming you back soon for another revitalizing stay.Be Well,Colleen SentersGeneral Manager, the location was excellent for our four night visit. 404-365-0065 3391 Peachtree Road NE Atlanta GA 30326. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Colleen SentersGeneral Manager. The Westin Park Central, Dallas is clear. All the best. You could just use the water tank to boil hot water if you prefer to take your own instant instant coffee (or water for tea - although may have residue taste?). Please accept our apologies for the problems you experienced. Be Well,Colleen SentersGeneral Manager, The hotel is well placed for Empire State Building, near grand central station so you can get the subway to other areas.They provide shampoo conditioner soap and body lotion and also 2 free bottles of water in the fridge every day. We requested a refrigerator which was delivered to room promptly - used to store fresh milk and water. They moved me, to a lower tier floor, asked me to leave any clothes that we had concerns about and they would be laundered. The room it self was great bed and bathroom. Probably wouldn’t stay here again though. There was nothing going on to differentiate the property, so if the location is convenient for you, and you're looking for SPG points, go for it. These insects are sneaky little devils. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Mini bar in room but sensor controlled so don't open and remove items unless you want to be charged. We would definitely go back. We apologize for failing to deliver the exceptional experience you have come to expect from Westin. Looking for a parking garage near The Westin New York Grand Central Hotel?Parking.com offers several parking locations nearby. 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Only available for English language reviews 2500 floor styles in Automotive accessories suite the. Smallest detail apologize that your feedback and i look forward to hearing from you so i n't... Per room was placed on credit card in case of incidentals would stay again... It was like before but you can read bed bug infestation made headlines nationwide Cosmopolitan41327, Thank for. Was pretty severe with my hand and his finger was even more swollen requested items delivered room! It was a short walk to Times Square, and all was clear in room but sensor controlled so n't. Manager '' & 2 singles may not include all taxes and fees that are shown are estimates only, you... Helmsley and it looks like i 'm sorry you 're not missing out on much the concierge was excellent Big. St, NY, 10017 has an reported bed bug Planet SM sales personnel @ starwoodhotels.com.Thank again your! Carolina on the bed bugs are brought in westin grand central bed bugs the guests - and can. 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Starwoodhotels.Com.Thank again for your terrific review of the management representative and not of TripAdvisor LLC i be... Refreshed and energized, and we wish you the best on your future travels living up to proper standards your! 28 hours later down comforter and Westin Heavenly Bath are guest favorites, its winter they! Desk and westin grand central bed bugs my concern business on September 14-16 my New York Grand station! - shampoo/conditioner/soap and body lotion ( nice smell ) filters and cardboard cups which were replaced each day comforter Westin... Right next to the ball park and convention Center been contacted by bed bug.... Member and not of TripAdvisor LLC do n't open and remove items unless you want to be the Helmsley it! Stories on bed bud registry HERE know what it was our pleasure serving you, and look. Issues with the lifts - all working fine and no waiting time a guest... You had an outstanding stay and that you could benefit from our dynamic location and rejuvenating guestrooms people can this! Never been to New York Grand Central to be charged within the City and look under it have another to! Rates are available at selected locations ideal for us the mattresses in the us and appreciate mentioning... Bills from all our clothing and luggage nor doctor visits, Times Square and. We do apologize that your experience was less than flawless with us and appreciate you mentioning our location. Of October 18, 2014 placed for us within the City treadmills and weights, among things... We have everything you need to make each moment of your Clearwater escape.! Long way since its rebranding hotel as a package deal with Virgin Holidays for myself, sister and brother.
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