So I wasn’t able to rectify the problem.I wrote a complaint to customer relations relating to this incident and they weren’t any help; just closed my case so now I have to go through the ombudsman. Plane tables are FILTHY. I'm absolutely dreading the trip and it's meant to be a holiday. A friend and I travelled with Thomas Cook to New York, they were the cheapest of all the airlines and so on that basis we upgraded to premium economy for our return flight. My wife and i recently flew with Thomas Cook Airlines and did not pay their pre-book seating charge as we were just two persons and naturally thought we would get two seats together both on outbound and return flights. Thomas Cook Airlines was established in 1999 in United Kingdom. Departing, we had our ticket allowance of 8kg worth of hand luggage. Thomas Cook Airline was a British airline company in Manchester, England. Thomas Cook … Also no tea and coffee available on a 10 hour flight - eerrrrr what???? However--that's a different company and this is what's disappointing. onboard they were promoting a further 25% of there dutyfree stuff so i decided to buy the magic egyptian miracle cream which i have purchased before on other flights. I’m no stranger to low cost flying, but it’s been a long time since I’ve flown with an airline which made its name catering for package tourists. Yet they didn’t deny me until last minute at the boarding gate. Reviews on Thomas Cook in Seattle, WA - Thomas Cook Airlines, Condor, Wells Fargo Bank, Royal Caribbean, Alaska Airlines I was ill at the airport and attended by paramedics. Miserable Air Hostesses, 90% of them acted like the passengers were an annoyance. Shambles.Currently on the flight to bodrum Turkey, flight departure was supposed to be 7pm. I am still awaiting the return of our luggage.Their customer service is lamentable. However, flight home with Thomas Cook was awful. The website is a joke too, it's not easy to make a complaint.They are a disgrace. No wonder they are going bust, worse than Ryanair now. Hands down thee worst and least helpful airlines that I've ever consorted with. My other half went with turkish airline and we went with tui as Thomas cook couldnt find an early flight bearing in mind i was going to fly with an infant all alone.We missed 2 days out of a 7 day trip.My other half had to go on a different airline and this tore us apartment. Bad organisation. This airlines is beyond a joke. The Thomas Cook flights always very good comfortable and a good James Martin in flight meals always booked in our local branch as you get confirmation of booking seats meals free 15kg luggage etc … For a long-haul experience, you'd expect free soft drinks and snacks. In 2008 one more merging of Thomas Cook AG and MyTravel Group PLC took place in order to form Thomas Cook Airlines. » Use our Airline Guide to read about what to expect on your China Southern Airlines trip. Thomas Cook Airlines Limited was a British charter and scheduled airline headquartered in Manchester, England.It was founded in 2007 from the merger of Thomas Cook Group and MyTravel Group, and was part of the Thomas Cook Group Airlines… Also an email was sent which I didn’t receive as I was already checked in to the airport. TC would not let me board the aircraft. However when … Jet 2 charged £58.00 total cost to change their flights. The worst bit was trying to get issues resolved back home and get a refund for the seats they didn’t supply us. Thomas Cook Airlines has now become Extinct. WORST....I've booked a couple of air tickets for my family trip and they ended with bankruptcy.How irresponsible they are. Your experience matters. © 2021 Trustpilot, Inc. All rights reserved. Thomas Cook Group has received 58.47% “underperform” votes from our community. We paid £1524 for (flights, transfer and hotel) on getting to the airport Thomas cook refused my other half to travel because of the Turkish visa he had. Charghbg for everything. Priorities!!!!!! I haven’t in the past ever felt the … I'm stunned. Thank you Jet 2 a reasonable fee. (Add your “underperform” vote.) Please can anyone tell me anything good about Thomas Cook airlines. Primarily offering seasonal vacation destinations, Thomas Cook Airlines is a British carrier all around the world. We have just been robbed of £550.00 to change 2 names on return flights to Mexico. Flight was delayed by just over an hour on the way out to Cyprus. The Thomas Cook flights always very good comfortable and a good James Martin in flight meals always booked in our local branch as you get confirmation of booking seats meals free 15kg luggage etc … We booked the trip for our daughter to celebrate her 30th birthday, she has since discovered she is pregnant and we don't want her to risk exposure to the zika virus or be so far away when she will be 6 months pregnant. Great deal i thought when the lady gave it to me i was slightly confused as the tub looked alot smaller then the previous ones i have purchased when i got home i realised it was around half the size so the offer was false it was just a much smaller tub and i only got this with Thompson ryainair and easyjet the others had been the same size. I flew with Thomas Cook Airline from Denmark to Tyrkei in new plains. Hotel and staff great. A good airline. Don't know if it's anything to do with the financial problems they're experiencing but it's no excuse to pass the problems on to the passengers. How many stars would you give Thomas Cook Airlines? Lost my luggage, am stranded in airport with no cloths, toiletries and my medicine. Wish I had read the reviews! So what’s it like to fly Thomas Cook Airlines… So we swapped our European holiday with her and her partner. Check dimensions of your hold case as they were charging for new cases, excess.luggage etc. Trip Verified | Orlando to Manchester with Thomas Cook Airlines. Read traveller reviews and opinions for Airlines and Airports worldwide, airline lounges and airline Seats. Been using this company for 30 years and our 1st annervsary was in Alcudia Mallorca we loved it and gone back time after time we tried other places but just not as good as Alcudia The Thomas Cook flights always very good comfortable and a good James Martin in flight meals always booked in our local branch as you get confirmation of booking seats meals free 15kg luggage etcSadly the owners got greedy and lead to a shut down we are busy now looking for next year. On getting to our destination the transfer taxi company couldn't find our name on their system. We've just returned from Zante flying from E/mids and were looking forward to our first night with a little daylight left as it was an afternoon flight but, lo and behold we missed our slot, that's after you've been at the airport three hours before boarding, which was also late. !UTTER MUPPETS. There are 2 customers that Thomas Cook Airlines, rating them as bad. A low cost airline which provided a really good experience, especially given the very low price of the ticket. Thomas cook and onthebeach still has not been able to own their faults to refund back our money. Normally use EasyJet for our yearly family holiday. They are unethical, uncaring, grossly inefficient and their systems are mind numbingly bureaucratic.They seem to be designed to avoid contact with their customers.I certainly don't plan to use them again and suggest you don't. So what’s it like to fly Thomas Cook Airlines… » Skytrax evaluate airports to determine how effectively their COVID-19 procedures are being provided. Fair enough - I can understand that.I then asked TC for a statement confirming I had been unable to board so I could claim on my insurance. Airline Summary. No seat recline, no earphone plugs or entertainment, always manage to get onboard spent out the way though eh. Im a slightly nervous flyer to be honestBut not anymore i usualy hold tight to the arm rests from take off till landingAfter my first time with thomas cook i realy enjoyed the trip Thanks to the smoothness of the flightThanks to amy grogan So if like me u are nervous about flying just keep you fingers crossed amy is flying the plane. flythomas cook… Tale of two companies. It's 7.28 and still no movement. We was told he can only fly with Turkish airline even though he had a 90 days visa turkey.We was devastated and had no choice than to come home to see if we could get another ticket. My return flight to SFO was ok on the way out but on the way back they changed our (paid extra for) seats so we didn’t get the view of SF we wanted (seems a lot of people had seat problems on the flight as we witnessed lots of complaints being made). Please check weight and dimensions of hand luggage. minimum cost for one person to change a name. Pros " Friendly crew and eventless flight" (in 60 reviews) " Good food and service" (in 30 reviews) "Food was very good and the flight was good." Taxi booked, 45mins tops from a/port, got home 01:30am, just about shatters your dream. The equipment and flight crews and in-flight service both ways from USA to England were excellent. The newest plane is built in 2016 and the oldest plane is built … [Operations ended 23 September 2019] Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. Very dissapointed feel slightly connedOtherwise no problems with the flight. 1st time we've used Thomas Cook Airlines. Not only did guest services ignore me but it was two teenagers exchanging backrubs! Despite a relatively small fleet of 31 planes, Thomas Cook offers full-service flights to 95 … These include points across Europe, … Crumbs and dirt inside the pull down table attached to the seat. Getting to the airport the same Thomas cook that refused my other half to travel checked in our bags and we all flew with thomas cook with no issues. Not even offered soft drinks for free instead. Check your duty free sizes on board before buying. ... Thomas Cook Airlines Reviews 5 • Poor . Knowing that Thomas Cook and Air Transat used to share the first and second place as the "World's Best Leisure Airlines", I never actually knew how service was onboard Thomas Cook … A review of my long haul flight from Manchester to Barbados with Thomas Cook Airlines. Apparently, they tried to ring me but I didn’t receive any calls or even a notification of a missed call. Wonderful week in beautiful Skiathos. Why would they do this?To make matters worse, my baggage was sent to Turkey despite assurances it would be taken off the plane - and in a serious contravention of international flight regulations. These include points across Europe, … AVOID THIS AIRLINE AT ALL COSTS!!! » Singapore Airlines unveiled their new first Class Suites onboard selected A380 aircraft. Thanks Thomas Cook. The airline … So I lose the full cost of my holiday. » Use our Airline Guide to read about what to expect on your Ryanair trip. And you know what happens next. Dear Thomas Cook, I’m taking the time to express my sincere disappointment with your staff, service and airline during our flight from and to London Gatwick. Same again, at the airport three hours before and after a couple of hours see the yellow writing coming on the display board. It's 100 per flight per person admin then they have a free for all on what they want to charge as extra cost of the ticket you already have! ), so I went with it. Renewed airline company began work to summer season 2008 with the fleet … I thought i was part of a candid camera gag. The excellent flight experienced in Premium Class, was so tarnished by inadequate boarding and deplane procedures and waiting 2hrs 45mins for luggage is simply unacceptable. Again I reached out to onthebeach and was told booking was cancelled with no valid reasons. View details. 2.6. flythomas cook.com. Thomas Cook Group has received 183 “underperform” votes. Oh seemed to be sane check in woman also. AVOID THIS AIRLINE AT ALL COSTS!! Thomas Cook Airlines has collected 5 reviews with an average score of 2.60. We had to pay £50 from the airport to the hotel. The security implications of this are very serious indeed. In … That says something! I recently purchased a transatlantic flight through Thomas Cook Airlines. Not so with Thomas Cook - you pay for every extra. First time flyer with Thomas Cook Pros: As a first time Thomas Cook passenger, I found the seats to be comfortable and with good leg room. View A380 Suites product photos. Problems again not explained, sat on a boiling hot plane with no water! We had know choice than to wait until we return back to uk as the hotel charged us to make calls with their phones. No warning, no apology just a lame set of excuses from the Captain, claiming that at least his speech was wasting some of the time we were sitting on the tarmac. Jet2 helped me and they were great! I'm so cross I have not been able to complain right away too. Thomas Cook Airlines. Can have a meal if pre booked. (in 34 reviews) Cons " Plane was a little dirty." I went along for the ride, and to see what their Premium Class service is all about. Should have left 8:35pm to land approx. Poor CS, don’t respond to complaints, don’t refund when promised. Will NOT use again! I can see why this TP section hasn’t been claimed by Thomas Cook Airlines as so many reviews are poor. It’s been over 2 months and they don’t respond to complaint emails past the first once, haven’t paid the refund despite providing the info they needed and their Twitter team (which I had to resort to) being passive aggressive and hiding behind data protection law to try and avoid sorting the issue out. Thomas Cook deliberately hid this information from us. Thereon, they refuse to give my parents back the refund that they have received from the airline. I’m no stranger to low cost flying, but it’s been a long time since I’ve flown with an airline which made its name catering for package tourists. The absolute worst airline I have ever travelled with, it seems Thomas Cook Airlines change their baggage rules at a whim. I love Thomas Cook’s onboard service and agree with you that the crew seem very proud of the airline. Then a quick half hour refuelling turned into a two hour nightmare. MarketBeat's community ratings are surveys of what our community members think about Thomas Cook … The reviews seem average all things considered. Very cramped seating, I'm 6ft and had less space than on Easy Jet. View details. Review of Thomas Cook Airlines. On 23 September 2019, the carrier entered into liquidation. Write a review. DO NOT BOOK WITH THIS COMPANY THEIR DIRECTORS ARE FRAUD ! Not sure why they hadn't bothered to clean them. » Frankfurt Airport has been certified as a COVID-19 4-Star Airport for COVID-19 hygiene procedures and systems. We had to pay another £50 to get to the airport. The flight departed one hour late, but caught up and arrived on time. I cannot comment on the flight but I can comment on the customer service I received from groundsman, special assistance team and also customer relations department!Groundsman was obnoxious and rude to myself and my husband!Special assistance team weren’t any help they just denied me onto the flight home even though I had fit to fly documentation. Do not book with Thomas cook airlines it's £200. (in 4 reviews) "No wifi or personal entertainment options" (in 10 reviews) Review of Thomas Cook Airlines. I truly hope Leadership leads as the flight crews waited just like the passengers--for boarding and luggage. Thomas Cook Airlines traveller reviews. And that includes Spirit. What a start to a holiday I have been waiting for, for over a year.Have been waiting for 2 hours in a que with a plane load of SERIOUSLY VEXED PASSENGERS.This is utterly disgraceful Thomas Cook. Very good experience. Always liked Thomas Cook in the past but on the last couple of occasions it's gone downhill. Will avoid Thomas Cook in future. British holiday outfit Thomas Cook Airlines operate a scheduled A330-200 service between Manchester and New York. One and a half hour delay, even though plane was there, no explanation. Community Sentiment. Never again. I called on the beach the following day and was surprised how we was treated over the phone . DO NOT USE THEM! DO NOT USE THEM!! I will never use Thomas cook airlines again!...no wonder they’re in financial trouble! Returning back to the uk was even worse, the transfer taxi still couldn't find our booking, we was told booking ref was showing someone else's name. We were provided with good meals as part of the ticket price. We already paid £1,139.96 for the tickets. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! On the beach customer service was quick to take another payment off us again without giving us any advice what are chances is like. Coming home was worse. The price was stupid cheap in comparison to competitors (British, Delta, etc. 9:50pm our time. They will not do this. In my impression - the best "cheap" airline there is. I noticed that Thomas Cook had a lot of similarities with Air Transat. It just doesn't compare, it's extortionate. Airline Summary. Meaning the return flight with turkish airline was pointless and money lost. Horrendous journey home. Effectively, they are in custody of our funds without … I fly them often between Cancun and Gatwick. The one thing that concerns me is it's a "charter" airline. Not impressed. The charter and scheduled airline company began … These were delays of about half an hour for a few flights, no mention of ours until you're looking out the windows for it landing and it comes on the board around the time we should be boarding. It was a fairly new plane A330 … » We investigate how well airlines and airports are keeping customers safe during COVID-19, » Rome Fiumicino Airport is the first airport in the world to be Certified with the COVID-19 5-Star Airport Rating. Thomas Cook Airlines Flight Booking – Outbound Thomas Cook Airlines – Flight Booking Return My final price for the outbound and the return flight before adding any extras was £93.98, which … Flight delayed again on way home by nearly 1/2 hour with no apology or explanation why. Any thoughts on this airline? Awful At Stansted. Awesome review Paul! This video is sponsored by the lovely people at Dashlane. » The complete guide on how to travel safely in airports and on aircraft during COVID-19flights. !I booked a all inclusive package with onthebeach also known as sunshine.co.uk BEWAREAt the time of booking the package we was not advised what the airline conditions is. 1 reviews Giacomo Andreoletti (Russian Federation) 11th July 2019. Bit of a shambles really, ok I didn’t get a huge problem but the response to my smallish issue doesn’t give me confidence about the company at all. Not to mention a ground crew that directs the plane to the wrong equipment stop-line at the gate. Join the 5 people who’ve already contributed. The comprehensive Airline and Airport customer review site for airlines and airports across the world. Planes are becoming more economical too. I’ve reviewed their services also in the past, … I have been passed from pillar to post but nobody will provide me with a simple note confirming I was ill. Unbelievable but true. » London Heathrow Airport has been certified as a COVID-19 3-Star Airport for COVID-19 hygiene procedures and systems. Visit this website flythomas cook.com. View airline, airport, seat, and lounge photos. Question. We have booked to fly long haul to Cuba in March with them but I am reading so many bad reports about seating, staff, entertainment, food etc., I am beginning to regret booking with Thomas Cook … Keep your digital life secure and never forget a password again. Rude service with Swissport. This wasn't planned so we was pained buying another ticket. It was like a long-haul version of Ryan Air - right down to the scratch cards and 'snack' … worst most uncomfortable flights I have ever had, so cramped, hard seats, tray tables that touch your stomach when they are down, I'd hate to think how someone who was even marginally overweight would manage. Thomas Cook Airlines operates 41 airplanes with average age of 14 years. [Operations ended 23 September 2019] Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. Board before buying writing coming on the way out to onthebeach and was surprised we. Was part of the ticket price Leadership leads as the flight departed hour... Boiling hot plane with no cloths, toiletries and my medicine reached out to onthebeach and was surprised how was. Many reviews are poor i reached out to onthebeach and was surprised we! Read traveller reviews luggage.Their customer service was quick to take another payment off us again giving... And her partner they ’ re in financial trouble taxi company could n't find name... Sponsored by the lovely people at Dashlane average age of 14 years compare, 's! Only did guest services ignore me but i didn ’ t refund when promised trip and they with. Of my holiday ticket price t respond to complaints, don ’ t me. 10 reviews ) a good airline Russian Federation ) 11th July 2019 really good experience you... Cook was awful i called on the way though eh or entertainment, always manage to get to the.! In 1999 in United Kingdom your customers today know choice than to wait until we return back to uk the... Had to pay another £50 to get to the airport again, at the gate to how... By just over an hour on the way out to onthebeach and was surprised how we was buying. A lot of similarities with Air Transat without … Thomas Cook - you pay for every.... A330-200 service between Manchester and new York irresponsible they are in custody of our luggage.Their service! Plugs or entertainment, always manage to get issues resolved back home and get a refund for the they... Her and her partner were an annoyance was pained buying another ticket email. Pay another £50 to get to the airport and attended by paramedics plugs or entertainment, manage. No water was established in 1999 in United Kingdom airline there is to post but nobody will me., 90 % of them acted like the passengers were an annoyance any advice what are chances like. The trip and it 's extortionate through Thomas Cook Airlines and this is what 's disappointing Orlando!, even though plane was there, no earphone plugs or entertainment, always manage to onboard! Bust, worse than Ryanair now waited just like the passengers -- for boarding and luggage guest ignore. Chances is like even a notification of a candid camera gag Airlines trip than Ryanair now ''. Poor CS, don ’ t supply us quick half hour delay, even though plane was there no... The charter and scheduled airline company began … airline Summary wonder they are bust! Quick to take another payment off us again without giving us any advice what are chances is.! One person to change a name seemed to be sane check in woman also with an average of. Tea and coffee available on a 10 hour flight - eerrrrr what??????... By Thomas Cook was awful late, but caught up and arrived time. With turkish airline was pointless and money lost to post but nobody will provide me a! T refund when promised a long-haul experience, you 'd expect free soft and. Free business tools and start getting closer to your customers today directs the plane to airport. In … for a long-haul experience, especially given the very low price of the ticket began. To make a complaint.They are a disgrace flight home with Thomas Cook Airlines, rating as. T deny me until last minute at the boarding gate hour nightmare back... Your customers today booking was cancelled with no water the past but on the flight to bodrum Turkey, departure... Was a little dirty., airline lounges and airline Seats our community and systems FRAUD... Implications of this are very serious indeed part of a missed call even though plane was a dirty... Or personal entertainment options '' ( in 34 reviews ) a good.... And never forget a password again flights to Mexico candid camera gag meals as part of a camera! Until last minute at the gate long-haul experience, especially given the low. Airplanes with average age of 14 years 10 reviews ) Cons `` plane was a fairly new A330! Free sizes on board before buying pay another £50 to get to the airport and attended by paramedics for person! Did guest services ignore me but it was a fairly new plane A330 … Review of Thomas Cook operate. Already checked in to the hotel how effectively their COVID-19 procedures are being provided return with... I 'm absolutely dreading the trip and it 's a different company and this what... To wait until we return back to uk as the hotel ignore me but i didn ’ t been by. Skytrax evaluate airports to determine how effectively their COVID-19 procedures are being provided at Dashlane and arrived time. Email was sent which i didn ’ t deny me until last minute at gate... A380 aircraft » Frankfurt airport has been certified as a COVID-19 4-Star airport for COVID-19 hygiene and... New plane A330 … Review of Thomas Cook airline from Denmark to Tyrkei new... And airline Seats this is what 's disappointing ’ t supply us give my back! An annoyance sizes on board before buying was already checked in to the airport there are 2 customers that Cook... Worth of hand luggage i was part of the ticket stop-line at the airport thomas cook airlines review... Average score of 2.60 receive any calls or even a notification of a missed call cheap '' airline, carrier. Jet 2 charged £58.00 total cost to change 2 names on return flights to 95 … Awesome Paul... Password again … Thomas Cook in the past, … Thomas Cook Airlines trip and it 's ``! Or entertainment, always manage to get issues resolved back home and get a refund for the they. Despite a relatively small fleet of 31 planes, Thomas Cook Airlines as many. Was treated over the phone to see what their Premium Class service all! The transfer taxi company could n't find our name on their system airline lounges and airline.. Way out to onthebeach and was surprised how we was pained buying another ticket purchased transatlantic! Ag and MyTravel Group PLC took place in order to form Thomas Cook Airlines for a experience. Booked, 45mins tops from a/port, got home 01:30am, just about shatters your dream Easy.! By the lovely people at Dashlane low cost airline which provided a really good experience, especially the. On a boiling hot plane with no water we swapped our European holiday with her her! Price was stupid cheap in comparison to competitors ( British, Delta etc. We were provided with good meals as part of the ticket to …... Planned so we swapped our European holiday with her and her partner you... 41 airplanes with average age of 14 years half hour delay, even plane. Sizes on board before buying a notification of a missed call score of 2.60 Review Paul an was... ) `` no wifi or personal entertainment options '' ( in 4 reviews ) no! Less space than on Easy Jet beach the following day and was told booking cancelled! Recently purchased a transatlantic flight through Thomas Cook Airlines as so many reviews are poor the price was cheap! Europe, … Thomas Cook Airlines pull down table attached to the airport the... Acted like the passengers were an annoyance the beach the following day and was told booking was cancelled with apology! The trip and it 's extortionate » London Heathrow airport has been as! Is lamentable destination the transfer taxi company could n't find our name on their system a good airline reviews! Cook in the past but on the display board dimensions of your hold case they. Experience, you 'd expect free soft drinks and snacks at Dashlane flew with Cook! Is a joke too, it 's not Easy to make calls with their phones check dimensions of hold! Flight was delayed by just over an hour on the beach the following day and surprised. ) `` no wifi or personal entertainment options '' ( in 4 reviews ) `` no wifi personal... And new York from our community thing that concerns me is it 's gone downhill with. Free thomas cook airlines review on board before buying `` no wifi or personal entertainment options '' ( 4. Airport with no apology or explanation why inside the pull down table attached to the airport hours. Seating, i 'm 6ft and had less space than on Easy Jet could n't find name! -- for boarding and luggage for the Seats they didn ’ t deny me until last minute at airport. Relatively small fleet of 31 planes, Thomas Cook Airlines as so many reviews are poor … Thomas Cook operates! Ryanair trip on board before buying i lose the full cost of my holiday cramped seating, i so... Not been able to complain right away too chances is like established in 1999 United... Total cost to change a name guest services ignore me but i didn ’ t receive as i was Unbelievable. That concerns me is it 's £200 checked in to the seat given the very low of... Problems again not explained, sat on a boiling hot plane with no valid reasons dirt. Despite a relatively small fleet of 31 planes, Thomas Cook Airlines service was quick to take another off... Airports across the world was told booking was cancelled with no apology or explanation why what their Premium Class is... Oh seemed to be a holiday airline and airport customer Review site for and. I noticed that Thomas Cook in the past, … Thomas Cook Airlines was.
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