NSW Health on Wednesday urged anyone who had been at the hotel since December 30, as a returned traveller or worker, to immediately get tested and isolate for 14 days regardless of the result. All hotel quarantine for travellers is pre-arranged and you are not required to make a booking. If you have any symptoms such as fever, cough, sore/scratchy throat or shortness of breath you will be tested for COVID-19 at the airport or sea port and transferred to a hotel managed by NSW Health to await your results. A passenger on board a Melbourne-to-Sydney train has been loaded into an ambulance and transported to hotel quarantine after displaying symptoms of COVID-19. Complaints from guests included dirty surfaces, clumps of hair on furniture, mould and food from previous guests found in fridges. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), Malka Leifer returns to Victoria to face child sexual abuse charges after years-long extradition fight, 'May as well draw us out of a hat': Scramble for repatriation flights leaves vulnerable Australians behind, Parents-to-be killed while walking their dogs in alleged hit and run crash, teen faces murder charges, Community rallies to find missing dog belonging to couple killed by car, 'My leadership is secure': Albanese hoses down talk of caucus ructions and confirms a weekend reshuffle, Former NAB employee jailed for stealing millions in 'staggering' invoice scam, Use of far-right Proud Boys symbol in Melbourne 'frightening for us all', Frydenberg says, Can I choose which vaccine to get? And although the quarantine program has been "useful", it isn't transforming the fortunes of hotels. To make a complaint, use the
Should you choose to use additional food services this cost will be incurred by you. Call NSW Quitline (13 7848 or 13 QUIT) and
For more information or questions regarding quarantine fees: For translation and interpreter services, please call 13 14 50 and ask the interpreter to phone 13 77 88. The health care team are available 24 hours a day, 7 days a week and can be contacted by phoning reception at your accommodation or the Health and Wellbeing number on 1300 290 994. If you develop any of these symptoms while in quarantine you should contact the health care team at your hotel as soon as possible. A Current Affair 's attempts to contact The Merchant Hotel were unsuccessful. NSW Ombudsman handles complaints about most NSW public agencies, like Health and the Department of Communities and Justice, as well as NSW Government-funded community service providers. You will then be assessed and tested for COVID-19. There is help available. He says a 50 per cent occupancy recovery could be in place by April or May, but a return to pre COVID-19 standards might not happen until 2023-24. If leaving Australia by air, you will be directed to go to an airport (to get a flight out of Australia). “Do you really need to have it 99.99 secure? For interpreter services Quitline Advisors: Arabic (1300 7848 03), Chinese (1300 7848 36) and Vietnamese (1300 7848 65). If you test negative you still need to remain in quarantine until the full 14 day isolation period finishes and you have received a medical clearance. If you become severely unwell and it’s a medical emergency you should phone triple zero (000). The Chief Health Officer may release a person after 14 days if satisfied that the person does not pose a risk of infecting another person with COVID-19. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Read the latest information on
NSW Ombudsman's web form or
Australians who return from overseas are now required to spend 14 days in quarantine in hotels. A close contact of a person in quarantine who tests positive will also be required to be isolated for 14 days from when they were last in contact with a person with COVID-19. NSW health authorities have recorded one new locally acquired COVID-19 case in the 24 hours to 8:00pm last night and 11 new cases in hotel quarantine. air and maritime quarantine - frequently asked questions. There are difficulties with being placed in quarantine accommodation, but we ask you to understand that this is a necessary action to protect all people of NSW, including those who would be at grave risk should they contract COVID-19. Covid quarantine hotels: Which other countries are using them? Further information regarding border restrictions can be found at
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