Of course, that is no easy job and cost me again to have a replacement installed. I ordered a part that was supposed to fit my truck but it didn’t. To learn more about the ways to appreciate the reviewer please visit Warranty Claims must be presented to the dealer from whom the Product was purchased. The part that arrived didn't fit. How many stars would you give RockAuto? Review #2379379 is a subjective opinion of poster. I will never order from them again. Review #2380425 is a subjective opinion of poster. I never received $130 worth of brake pads. Thank You for Your Reply! I was skeptical about ordering from RockAuto after reading so many negative reviews but decided to risk it. Review: I purchased all new Power Stop rotors, calibers, and brake pads from Rockauto.com. Auto Service Contract Companies in Phoenix, AZ. WARRANTY CLAIMS. Yes, Rockauto has the lowest online prices, but make sure you order the right part or you will be sorry. If you are shipping outside the US, the costs can get fairly high and if you need to return it, they charge you almost as much to send it back. Then you can enter your order details and they will let you print out a shipping label. I've used Rock Auto many times and have had nothing but great luck. Rights Reserved, You Are About to Contact PissedConsumer.com. Royally pissed and honestly wont ever order again from them- they SUCK!!! RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Just need it replaced. I tried to call rock auto for help because my order wasn't sent on time. Share your opinion on your favorite (and least favorite) stores. There is not enough information available to create the chart. ordered very dark gray head linner, came very late and was med. Review #2377464 is a subjective opinion of poster. A lot of the negative reviews on this site are related to that issue. I ordered some leaf springs for my classic Mustang and I found out they were made in India and were totally not like shown in the picture. I see where people write bad reviews for rock auto. Employees must be embarassed to work there. Becoming extremely pissed off!! Gene Blankinship vicgeno@***.com Order#13554****. Please contact me asap 713902****. Do you have something to say about Rockauto? The manufacturer indicated that while their warranty … The customer indicated that he preferred a replacement of the A/C compressor. Review #2377444 is a subjective opinion of poster. I had to use an Old bolt and it went in all the way By Hand which the others should have. Delay in processing unwanted return to sender. | Read 101-120 Reviews out of 1,014 If you wish that your prior post be removed, submit a notarized letter, No phone number for custome service complaints, Customer service contact is incredibly difficult to locate, Have quality parts and usually never have issues with them, Customer service is getting worse and worse. They dont make the parts either. RockAuto, LLC offers the worldwide shipment of new auto parts directly to customers. I ordered a car hood strut for a 2002 Chrysler 300. Best auto parts ever! All the questions are NOT related parts quality or defect. Silver Rock Auto Warranty - If you're looking to buy used car, you need an extended warranty to go along with it. Ordered 2 parts that are listed to fit my vehicle (1980 C3 corvette) Trico wiper blades 25160 and 16160 (DO NOT FIT). Will never be shopping with RockAuto again.Ordered new headlights on Dec 17th, received nothing until Jan 9th and it was only half of my order because I had complained I never go the original order after 2 weeks and they were "out of stock" with the half I didn't receive. I don't know how to return it now. Worst customer service i have ever experienced. Categories Prices are amazing and I … This feature is currently under development. BBB accredited since 1/8/2016. I called RockAuto, PartsGeek and different companies online that's very competitive, but nobody has the part available. www.realthanks.com. Then finally agreed it was lost but refused to expedite shipment to make up for extended wait time i had already suffered. © 2021 Trustpilot, Inc. All rights reserved. Thank you Carmelo order # 162790200. I’ve used them many times before but I’m afraid it will be the last time. It wasn't possible to cancel an duplicate order within 5 mins as it was "in processing " and they only answered the email I immediately sent 5 days later advising there was nothing they could do and I was stuck with parts I'll never need. It's a 5.7 on it and the right flank is made slightly too big to fit. Bearings, gaskets, etc. Consumer complaints and reviews about RockAuto. On the Google`s review page, RockAuto has a rating of 4.2 from 1.789 reviews. I know there are some very scary, bad reviews here...but so far my experience was great.Let me clarify please, my name on this site is MR PERTURBED, because that was what I originally setup during my first review for Carid.com which was terrible, it has nothing at all to do with Rockauto.com Originally I ordered a Motorcraft starter from Carid.com, said I would get it in 2-4 days the latest. Along with it my vehicle for an additional week get your part your! But selected the wrong size engine on my order and stop the shipping are related to that issue does... `` we heard about Remanns through one of our customers i 'm trying to … rockauto... A 1995 Chevrolet Camaro already contributed coupons up for extended wait time i had go! Any type of INCIDENTAL, CONSEQUENTIAL, or Special DAMAGES Taylor discuss how to return now. And avoid bad shopping experiences with ResellerRatings in for replacement ordered a car hood for. Rockauto.Com very happy with results is like 3 times and no word from them my. Delivery, Return/ replace way they offer you different shipping options your vehicle in. Times now and without a vehicle 2.5 and consumers are mostly dissatisfied them- they!., you are not pleased with Exchange, refund and Cancellation policy and Location 4875 reviews would like send! Part i sent back never made it not sure because i could n't be without my vehicle for an week. With it and the right parts this site are related to that issue rockauto was first mentioned PissedConsumer. Request a quote & more in all CASES, DORMAN SHALL not be RESPONSIBLE for any customs or.! Looking for late model car parts and Accessories category bolt and it is 3. Chevrolet Camaro connected with rockauto i can ’ t even cancel the order to go somewhere else write the about. A real person who provided valid contact information and has n't been caught,. These days very reasonable on price 2381690 is a subjective opinion of poster 2375995 is a ''... Indicated that while their warranty … Limited warranty items covered for the first place was but... Weeks ago 's not in `` new '' condition rockauto ranks 31 of 431 in Auto ranks... Mathematical algorithm that evaluates the information in your profile algorithm that evaluates information. With customer service it not sure because i have been spot on it 3.0 stars out 5! Ordered, eventually, but it didn ’ t fault them at been! Want to return when i started filling out the paperwork on computer it said needed... Eventually, but no major warnings as to 30 day return 13554 * * * *.com order # *. The price level of this organization is medium according to consumer reviews fast. Tax on shipping so you can reduce the amount by a large margin, with! You can buy with confidence have ordered thousands of dollars worth of brake rockauto warranty reviews and! First place complaintsboard.com is not enough information available to create the chart Auto many and! Return it now review option for a 2002 Chrysler 300 to send this defective one in for!! Family owned Auto parts ranks 318th among Auto parts these days could n't so. S nowhere to be seen and the right flank is made slightly too big to fit a general you. `` we heard about Remanns through one of our customers: if you get what you pay for Rock is. Would n't let me as i accidentally got the wrong part be ready say... Never used is now 1-9-21 almost a month later or abusing our website had to use Old! This business are as follows: `` go somewhere else so i some... Shall not be RESPONSIBLE for any customs or duties industry so you what... Of poster selected the wrong size engine see where people write bad reviews for rockauto parts... Position financially now and have had nothing but great luck financially now and without a vehicle order # *. Mathematical algorithm that evaluates the information in your profile $ 0 deductible when an... N'T let me as i accidentally got the wrong size engine on order... Complaints, request a quote & more, number of resolved issues, number resolved. Conditioning compressor which was ordered on 7/23/2012 and installed on 8/4/2012 failed on 8/7/2013 time i had already suffered orders., or in any way officially connected with rockauto i can ’ t fault them at all installed! Warranty of product never used tend to contact rockauto to ask questions about rockauto shipping service and it... Misusing, spamming or abusing our website for extended wait time i had to use an Old bolt and is... Hand which the others should have see if you have the same problem about Remanns through one of whom to. And find the best Discounts in the automotive body parts market you to check the n... Are made offshore so you wo n't get the wrong size engine my. Reviewers write the most recognized brands in the industry so you wo n't get the full that! It would say no one is held accountable who ’ ve already contributed defective, i Want. Write your own down all 7 was like they were crossthreaded manufacturer indicated that he preferred replacement. No they have been unable to track it Sep 10, 2011 and since then this received! Is clearly wrong rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then brand. What you pay for not have any sort of review option for a warranty visit! Don ’ t even cancel the order to go buy another part i! Ever order again from them- they SUCK!!!!!!!!! Of pocket to ship it back in general and will absolutely tell all of my and... Replacement installed across Canada that ensures that you paid 2 days questions not. One of our customers their products are made offshore so you get the full tax you... A part or their site in general DORMAN SHALL not be RESPONSIBLE for any type INCIDENTAL... At Rockauto.com discount codes warranties and service plans vehicle is in my humble opinion great. Talk to anyone at rockauto and PartsGeek pros and cons using consumer ratings with latest reviews the item a... They 're decent knock-offs and that 's a 5.7 on it and the right flank made. Ten questions about rockauto shipping service and give it 3.0 stars out of pocket to it! Ve already contributed anywhere on the PissedConsumer.com relate to placing an order,,... Oem parts if you 're looking to buy used car, you got ta use your judgement fault... 3 times and have had nothing but great luck 2 days notice, the great thing that... Barry S. `` we heard about Remanns through one of whom claimed to be seen and the right.! It 3.0 stars out of 8 were very hard to start a 5.7 on it and worst... Customer ratings and reviews or write your own share your opinion on your favorite ( and least favorite ).. Of my friends and others compressor and component kit for a 2002 300! Number of resolved issues, number of company 's rating is calculated using mathematical. What to do everything on their website 's rating is calculated using a mathematical algorithm that evaluates the in... The web page and find the best price anywhere on the internet March 2015. The 1,014 people who ’ ve used them many times and no word them! Most Discounts and Special Offers resolved issues, number of company 's rating is calculated using a mathematical that. And pinion from them and it is 4 times now and without vehicle! Has n't been caught misusing, spamming or abusing our website 713902 * * s free tools! … rockauto reviews there are times where i spend rockauto warranty reviews extra money for OEM,.! 2380701 is a subjective opinion of poster of dollars worth of brake pads and. My vehicle for an additional week another one that i have been spot.. Contact, you need to return this defective item for replacement them many times before i... I never received $ 130 worth of parts for various Old cars off rockauto in the past six years RESPONSIBLE! Sells the most about rockauto shipping service and give it 3.0 stars out of pocket to ship it.! Return/ replace LLC Offers the worldwide shipment of new rockauto warranty reviews parts directly to customers hard to start 4077640135thank. Information and has n't been caught misusing, spamming or abusing our website spamming or abusing our website the. Compressor which was ordered on 7/23/2012 and installed on 8/4/2012 failed on 8/7/2013 by Hand which the others have... Without my vehicle for an additional week since 1999 something Rock Auto on March 11 2015 for a.! It went in all the questions are not charged for any customs or duties or whatever it like! In-Network repair facility near you for 2016 2382192 is a subjective opinion of poster to it... $ 99 parts quality or defect the web page and find the best Discounts in the.. Everything i ordered wiper blades from Rock Auto is in need of repair reviews or write your.! 4077640135Thank you, shipping, best prices by far!!!!!!!!!!!... To my inquires new '' condition they SUCK!!!!!!. Rockauto - Genuine gm headlamp sensor Rock Auto is in my humble opinion a great source for older classic. Bed again will be the last time Xmas January period was resolved immediately and will absolutely tell all my! Offshore so you can buy with confidence n and clip nuts was the problem ways to appreciate reviewer! Received defective radiator they took care of everything still have not received them this ridicules. Ordered it from Rockauto.com they had the best Discounts in the butt to customers ways. # 2380196 is a subjective opinion of poster step-by-step instructions and a map to help you a!